Frequently Asked Questions

You have the right to live a full and satisfying life.

Many clients walk into my office and tell me: “I’m miserable. Something isn’t right in my life. How can I fix it?”
The real issue for most people is not that they have a problem which needs fixing, but that they end up repeating the same mistakes over and over again.
Human beings are very flexible. If you want to, you will and you can alter your life. It is up to you to exercise that choice.

Psychology General Questions

If you are willing to put in genuine effort to work through the issues that hinder your life, then psychological counseling can help you. The psychologist’s job is to assist you to uncover issues and to overcome psychological barriers that affect you.

My approach is eclectic, depending on the needs of each client. I generally use a psychodynamic approach combined with family system theory. I also deploy various methodologies, such as Cognitive Behavior Therapy (CBT), Hypnotherapy, and, in specific cases, elements of Qigong.

Only a medical doctor, such as a psychiatrist, is authorized to prescribe medication in Hong Kong. I often work in tandem with psychiatrists to help clients manage their medication.

A psychologist treats emotional and personal problems in a clinical setting, using various psychological counseling methods. A psychiatrist is a medical doctor who treats mental illnesses, and may prescribe medication. For a more detailed explanation, see my article Seeking Help Abroad.

Hong Kong does not have a licensing system for mental health practitioners. However, I am licensed by the US State of California as a Marriage & Family Therapist, and am a full clinical member of the American Psychological Association and other professional organizations which have strict academic and professional requirements for membership. For a list of these organizations, please see About Dr. Tsang-Feign

In the Counseling Room

I see clients by appointment only. Please phone or use the Contact page to request a time.

A counseling session lasts 60 minutes. Please note that some mental health practitioners see clients for 50 minutes. I offer my clients the full 60 minutes of our scheduled hour. For that reason, it is crucial that you show up on time for your session.

I provide psychological counseling in English and Cantonese.

I maintain strict doctor-patient confidentiality. No information may be disclosed, even to close family members, without the express consent of the client. The only exception to this is the legal imperative for me to report any strongly suspected case of potential danger to the client or another person.

I offer therapy sessions via telephone or online video (such as Skype) to clients located outside of Hong Kong/Macau/Shenzhen. I prefer to have at least one face-to-face session if possible prior to conducting sessions on Skype. Kindly note that due to licensing restrictions, I may be unable to offer telephone or online therapy to those who are physically present in certain US states.


Many insurers will cover psychotherapy treatment. You may wish to directly consult your insurance company about whether they will cover psychotherapy treatment, and if so, whether they require a referral letter from your GP.

Please note that you must pay for your session and apply to your insurer for reimbursement. Please inform me at the end of the session whether you require a receipt.

I am unable to accept credit cards at this time. Payment should be made by cash or cheque at the end of each session.